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June

Technical Support Specialists

Concentrix - Brisbane Grove, NSW

Retail
Source: uWorkin

JOB DESCRIPTION

Key Responsibilities

  • Assess and evaluate customer needs to ensure accurate and positive results
  • Demonstrate a high competency with computer navigation and troubleshooting
  • Showcase an eagerness and passion to learn about current technology
  • Provide attention to detail in capturing customer information accurately

What’s in it for you?

Join one of our top-tier clients that is leading the technology industry through products and innovation across the world. This Fortune 500 Organisation works closely with us to deliver world-class service as well as providing the training and development you need to represent their well-recognized brand.
  • Hours: Full-time 12-month contract with the opportunity for extension
  • Roster: We currently operate on a rotating roster between 8 am to 9 pm Monday to Sunday
  • Training: 4 weeks of full-time training
  • Progression: Career progression with ongoing training and development plans
  • Benefits: Attractive discounts on a wide range of products such as tech and whitegoods
  • Work From Home: this role will initially be work from home although there may be a requirement to work from the office if the business requires it - IT equipment will be provided to perform your role at home
  • Hourly Rate: $22.22/hr plus super and penalty rates
  • Start Date: 22nd February 2021

What are we looking for?
  • Demonstrable customer service experience
  • Flexibility with rostering and availability
  • Wired broadband connection with fast and reliable internet speed
  • Must have a private/secure and safe workspace available
  • Excellent command of the English language (verbal and written)
  • Ability to visit our Brisbane CBD office when/if required i.e. to pick up equipment.
  • Experience working with KPI's or targets
  • Resilience and openness to feedback
  • Previous experience in an operational, service, or helpdesk support environment

Who are we?

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise, and exceptional customer experience centers. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.

Successful candidates will be required to successfully complete pre-employment checks. All applicants must be at least 18 years of age and eligible to work in Australia.