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Retail Manager

Target Business Services on behalf of Star Phones Australia Pty Ltd. - Broadbeach, QLD

Source: uWorkin


Retail Manager

(2-4 positions)

Target Business Services 

Salary: AUD 55,000 to 57,000 plus 9.5% superannuation 

Our client, Star Phones Australia Pty Ltd. T/A Star Phones operates mobile Phone repair and retail store under the brand of Star Phones Australia at various locations in NSW, QLD and Victoria.

The client is looking for full time Retail Managers for different locations (Broadbeach QLD 4218, Wollongong NSW 2500 and Shellharbour NSW 2529) who have a passion for retail, a love of customers and a drive to deliver results to join the team in the business.

You will be responsible for complete management of the store with a focus on customer service, operational efficiency, cost control and growth and help drive the seamless execution and delivery of key business imperatives through retail network.

The managerial and administrative aspect of your role will encompass determining product mix, stock levels and service standards, selling goods, maintaining records of stock, financial transactions and ensuring compliance with occupational health and safety regulations.

Minimum Requirements: 

AQF Associate Degree, Advanced Diploma or Diploma in the relevant field and 3+ years' experience in a mobile shop or similar role

In this role your main responsibilities include: 

  • Lead and manage complete store operations
  • Lead and motivate subordinates
  • Maintain excellent store standards and functionality of store equipment and merchandising
  • Up selling and providing technical product knowledge
  • Independently deal with all repair and mobile phone or accessories product related questions and problems
  • Follow all policies and procedures and ensure the other staff is following policy guidelines
  • Deal and resolve customer and suppliers’ queries
  • Determine special promotions, stock levels and service standards as per the standards set and policy established
  • Monitor strategies and pricing of local competitors to introduce competitive deals
  • Liaise with suppliers on possibilities of pricing variations while ensuring profit margins are intact
  • Manage staff roster depending on sales volume and budget
  • Co-ordinate with suppliers to ensure sufficient inventory
  • Monitor stock-take and weekly sales and inventory analysis
  • Monitor the stock records of stock levels and manage financial transactions
  • Encourage optimal teamwork and provide continual feedback for growth and development
  • Supervise staff to ensure satisfactory customer service
  • Undertake budgeting activity and devise strategy with directors / owners

Other key skills and experience will include:

  • Background leading a high performing retail store
  • A passion for providing exceptional customer service
  • Ability to lead and motivate the team to meet our high service standards
  • Sales focused with experience in providing customer excellence
  • Demonstrated skills in stock management
  • A daily focus on ‘drive the sales, lift the KPIs and customer centricity

To apply for this position, email your resume to seemaguptafc@gmail.com. Please mention the preferred location in your application and the applicants will be selected based on their suitability and their location preference.

Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.